Allan H (Nephew of Resident)

My aunt died with dignity, and the teams around the nursing home, including the clinical lead, have restored my faith in the care system. The senior leadership team should be very proud of the whole team who made this possible for my aunt and me.
My aunt was very unwell, and I’m pleased she left this
world not in pain! I promised her that we’d do this together, and Swimbridge House has delivered it for us.
If you’re looking for a nursing home at the moment? It’s an extremely daunting experience! This operation will guide you and hold your hand through the whole experience and communicate with you at every step.
It’s a very slick nursing operation that actually cares.

S T (Daughter of Resident)

Mum received exceptional care during her time at Swimbridge House Nursing Home. We cannot fault them in any way. Every member of staff went above and beyond in their care for Mum and ourselves as a family. Communication was excellent, and we cannot thank them enough for supporting us during the past
few months

Daughter of Resident/Service User

My dad had a happy five months at Swimbridge House Nursing Home until his death in January. He settled in and enjoyed the time he had there, Dad often commented how good the meals and food were – he looked forward to that daily and the hot chocolate before bed, the best he ever had. The staff were extremely friendly and well trained and the support he received was outstanding – everyone treated him with dignity and respect. I highly recommend Swimbridge House to anyone that needs care or nursing care. Thank you to the management team and staff.

Daughter of Resident/Service User

Competent, warm, enthusiastic, motivated, care, well informed, meticulous attention to detail of care plan, yet awareness of central, overarching key need. A holistic approach, understanding by excellent nursing/care understanding. Responsive to constructive suggestions, attentive, kind and humane. A wonderfully integrated team approach to individual care. Our dad received excellent, compassionate attention to his needs and personality.

Daughter of Resident/Service User

A warm and friendly care home. Mum arrived during the pandemic, and the staff were welcoming. Visiting restrictions were already in place, with regular testing t ensure residents remained safe. The rooms were pleasant, with a varied choice in the menu. I was always kept informed if Mum was unwell or had any concerns. The nurses were always happy to reassure you of her health and well-being. The activity team updated Mum on their programme of events. Also, fundraising events were held, inviting friends and family to attend. The staff always encouraged Mum to join the events and socialise. The overall care and support which we experienced from the home and staff were excellent.

Daughter of Resident/Service User

The staff treated Mum kindly, carefully and with dignity. She was always well looked after, as were we. There was always someone available to talk through Mum’s deteriorating condition and end of life was discussed with us and dealt with in an appropriate manner.

Son of Resident/Service User

Very kind and thoughtful staff. Room was always clean and warm, and well-equipped for my father’s needs. Food was always available and looked nice. My father was well looked after and I have no complaints about the home whatsoever.

Daughter of Resident/Service User

The staff were very kind to my father and they treated him well. Dad had 10 months in Swimbridge House, during this time dad was cared for by a wonderful team, I was also always made to feel welcome. Covid and the restrictions were challenging for everyone but the manager and her team responded well. I am so grateful to all the staff that cared for dad so well.

Daughter of Resident/Service User

Very caring staff. Due to Covid, we did not have the normal easy access to the nursing home, but a special outside visitors room was provided. We were later able to visit in our mother’s room after taking all the expected precautions. We were made very welcome and feel that the staff did everything to make our mother comfortable and happy.

Daughter of Resident/Service User

“My mother was not in for very long but for the short time, she was there staff we friendly, caring and supportive. They kept me informed at what was happening. I felt I could talk to them whenever I needed.
Due to Covid it was a difficult time.”