Allan H (Nephew of Resident)

18th May 2023

My aunt died with dignity, and the teams around the nursing home, including the clinical lead, have restored my faith in the care system. The senior leadership team should be very proud of the whole team who made this possible for my aunt and me.
My aunt was very unwell, and I’m pleased she left this
world not in pain! I promised her that we’d do this together, and Swimbridge House has delivered it for us.
If you’re looking for a nursing home at the moment? It’s an extremely daunting experience! This operation will guide you and hold your hand through the whole experience and communicate with you at every step.
It’s a very slick nursing operation that actually cares.
S T (Daughter of Resident)

26th Apr 2023

Mum received exceptional care during her time at Swimbridge House Nursing Home. We cannot fault them in any way. Every member of staff went above and beyond in their care for Mum and ourselves as a family. Communication was excellent, and we cannot thank them enough for supporting us during the past
few months
Daughter of Resident/Service User

21st Feb 2023

My dad had a happy five months at Swimbridge House Nursing Home until his death in January. He settled in and enjoyed the time he had there, Dad often commented how good the meals and food were – he looked forward to that daily and the hot chocolate before bed, the best he ever had. The staff were extremely friendly and well trained and the support he received was outstanding – everyone treated him with dignity and respect. I highly recommend Swimbridge House to anyone that needs care or nursing care. Thank you to the management team and staff.

Daughter of Resident/Service User

31st Jan 2023

Competent, warm, enthusiastic, motivated, care, well informed, meticulous attention to detail of care plan, yet awareness of central, overarching key need. A holistic approach, understanding by excellent nursing/care understanding. Responsive to constructive suggestions, attentive, kind and humane. A wonderfully integrated team approach to individual care. Our dad received excellent, compassionate attention to his needs and personality.

Daughter of Resident/Service User

14th Jan 2023

A warm and friendly care home. Mum arrived during the pandemic, and the staff were welcoming. Visiting restrictions were already in place, with regular testing t ensure residents remained safe. The rooms were pleasant, with a varied choice in the menu. I was always kept informed if Mum was unwell or had any concerns. The nurses were always happy to reassure you of her health and well-being. The activity team updated Mum on their programme of events. Also, fundraising events were held, inviting friends and family to attend. The staff always encouraged Mum to join the events and socialise. The overall care and support which we experienced from the home and staff were excellent.

Daughter of Resident/Service User

21st Dec 2022

The staff treated Mum kindly, carefully and with dignity. She was always well looked after, as were we. There was always someone available to talk through Mum’s deteriorating condition and end of life was discussed with us and dealt with in an appropriate manner.

Son of Resident/Service User

14th Dec 2022

Very kind and thoughtful staff. Room was always clean and warm, and well-equipped for my father’s needs. Food was always available and looked nice. My father was well looked after and I have no complaints about the home whatsoever.

Daughter of Resident/Service User

14th Feb 2022

The staff were very kind to my father and they treated him well. Dad had 10 months in Swimbridge House, during this time dad was cared for by a wonderful team, I was also always made to feel welcome. Covid and the restrictions were challenging for everyone but the manager and her team responded well. I am so grateful to all the staff that cared for dad so well.

Daughter of Resident/Service User

04th Feb 2022

Very caring staff. Due to Covid, we did not have the normal easy access to the nursing home, but a special outside visitors room was provided. We were later able to visit in our mother’s room after taking all the expected precautions. We were made very welcome and feel that the staff did everything to make our mother comfortable and happy.

Daughter of Resident/Service User

10th Dec 2021

“My mother was not in for very long but for the short time, she was there staff we friendly, caring and supportive. They kept me informed at what was happening. I felt I could talk to them whenever I needed.
Due to Covid it was a difficult time.”

Son of Resident/Service User

23rd Nov 2021

“Very clean and efficient.
Very friendly and helpful staff.
I have no doubt that Mother is being taken very good care of.”

Daughter of Resident/Service User

10th Nov 2021

My mum was in Swimbridge House for just over five years. Throughout this time, she was extremely well cared for, and I felt so very fortunate to have such a good quality home within walking distance. I would pop in most days if I could and was always made to feel welcome. During the challenges of Covid, I felt confident that the residents were kept as safe as possible. The relatives were kept informed, and everything was done to enable safe visits. As Mum reached the end of her life, I was phoned regularly, although due to Covid restrictions, couldn’t visit until her last few days. At this time, the staff were kind, gentle and sensitive, and we really felt their compassion and love. An exemplary home, I couldn’t have wished for better.

Son of Resident/Service User

15th Oct 2021

Difficult to make a valued judgement as we have had limited access due to the pandemic. We are able to visit once a week in a designated room. We would like to be able to take our mother out sometimes, but understand we can’t due to circumstances. Unfortunately, we lost our father to Covid in August 21, who was also a resident at the home.

Son of Resident/Service User

14th Aug 2021

My mother was a resident at Swimbridge House Nursing Home for four years. She received outstanding care and support during a period when she needed nursing care. Staff make time to stop and talk and try to allow as much independence as is safely possible. As a relative, I also received support as I always felt able to ask difficult questions. The ethos at Swimbridge is very much one of a team effort, and I did feel included. The new facilities allow for more socialising that helps to provide a homely atmosphere.

Daughter of Resident/Service User

12th Aug 2021

My mother spent the final year of her life at Swinbridge House. She always spoke highly of the staff and the care she received – nothing was too much trouble. She enjoyed her meals, and the daily activities were varied and stimulating. I would not hesitate to recommend Swinbridge House Nursing Home.

Daughter of Resident/Service User

01st Jul 2021

Swimbridge House Nursing Home have been absolutely brilliant with my mum. She has improved immensely since she became a resident and honestly looks 10 years younger! She is very happy and settled as a resident and it is a joy to visit her and see her beaming smile! The nursing home is always immaculately kept and staff are always extremely friendly, helpful and super caring.